08 · Business Development
A mandate I ended early
Swiss software company.
Situation
A business development and lead generation mandate started with clear goals and a shared ambition to open up new business opportunities.
Over time it became clear that the work required more active involvement than the client organisation could provide at that point.
The strategy was not the problem. Business development lives on fast feedback, active participation, timely decisions and continuous adjustment to market response. Without that rhythm, even well-structured work cannot take hold.
Approach
I continued to deliver the agreed work carefully and transparently. At the same time I named the dependency: sustainable business development requires both sides to actively contribute.
When it became clear that this collaboration was not materialising, I addressed the situation directly and ended the mandate earlier than originally planned. For work that could no longer create full value under these circumstances, I did not invoice.
Result
The mandate ended cleanly and without unnecessary continuation. Work already set in motion continued to have effect beyond the end of the mandate — a sign that the direction was right, and equally that business development needs timing, ownership and active participation from both sides.
Where I stand on this
A mutual commitment needs two sides. I kept mine, but business development only works when both parties actively contribute. When I no longer saw a realistic path to the intended outcome, I ended the mandate early and waived two contractually owed monthly payments. For me, that is part of standing behind the result.