Services
Digital transformation for Swiss SMEs and public organisations
What should improve in your company, and which change is actually needed for it?
First, I work with you to clarify what needs to improve in your business. Processes, priorities and technology follow from that.
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- 1Clarify the goalWhat should actually improve?
- 2Set prioritiesConnect processes, responsibility and technology.
- 3Implement step by stepVerifiable steps instead of premature solutions.
For me, digitalisation does not begin with software or artificial intelligence. It begins with a company's objectives, processes, people and decisions.
I help you understand the starting point, recognise meaningful changes, set priorities and shape the implementation. This applies before an investment as much as to an ongoing initiative that is not making progress. Technology is used where it brings a concrete benefit.
When a collaboration makes sense
A company wants to grow, simplify processes, renew existing systems or use new digital possibilities.
Perhaps several investments are under discussion. The executive management needs an independent assessment of which changes are sensible and realistic.
Perhaps the technical possibilities are known, but internal capacity, experience or a clear idea of how to organise the implementation is missing.
Even when a digitalisation initiative is already under way, an outside view can help to review priorities, prerequisites and next steps.
Not every one of these situations requires a large transformation programme. Sometimes targeted improvements are enough.
"Simplicity is no accident – it takes courage and clarity."
From the starting point to implementation
1. Understand the situation. What does the company want to achieve? Which processes, systems, capabilities and resources are in place? Where are the difficulties or opportunities? Depending on the starting point, conversations or a structured workshop with the executive management and the people involved can help to assess the capacity for change and the open decisions. A CxO or readiness workshop is one possible form of diagnosis, not a fixed service package.
2. Assess the options. Which changes come into question? What do they bring, what do they cost and which prerequisites must be met?
3. Clarify priorities and decisions. Together with the people responsible, we determine what is tackled first, what can wait and which tasks are taken on internally or externally.
4. Organise the implementation. Once an initiative has been decided, I support planning, project leadership and collaboration with suitable specialists or implementation partners.
5. Review the results. What matters is whether the change works in day-to-day work and brings the intended benefit.
What you can concretely receive
Depending on the task, the results can include:
- a structured assessment of the starting point and the most important fields of action;
- a target state that connects business requirements with technical possibilities;
- a comparison of suitable solution options, including benefits, risks and costs;
- a prioritised overview of measures and prerequisites;
- a workable plan with clarified responsibilities and decision points;
- support with the roll-out and with reviewing the results.
Not every mandate includes all of these services. We agree the scope and the results together.
Technology and the right expertise
Not every task needs new software. It is often worth first checking what is possible with existing systems and available means.
Where new solutions make sense, I consider different providers and technologies. These include international platforms such as Microsoft 365 and Power Platform as well as Swiss software solutions, specialised applications and open-source products.
The selection depends on the company's requirements, integration with existing systems, costs, security, data protection and long-term operation. For sensitive data, I also take into account where the data is stored, legal requirements and dependence on individual providers. A Swiss origin or a Swiss data centre alone does not guarantee digital sovereignty.
I support the assessment of the options and, where needed, bring in suitable specialists or implementation partners. Responsibility and collaboration are clarified for each mandate.
What matters is which solution fits the task and the company, not which vendor it comes from.
If you want to introduce AI
First, I work with you to clarify what is actually needed: which process should improve, and is AI the right means for it? I then assess the organisational prerequisites and work with you to select suitable AI applications. We define who decides and who checks the results. I support the introduction into your existing workflows as a project.
Decisions remain with you. In my client engagements, I do not develop AI software or AI agents. The technical implementation is delivered by your IT team or specialised providers.
Transformation in practice
The following examples show how transformation initiatives were supported from analysis through decision-making to implementation.
From different IT needs to a shared target state
Making challenges visible, aligning priorities and establishing a pragmatic direction for development.
Read the storyPedagogical ICT and system strategy for a municipality in the Canton of Bern
Devices, platforms and pedagogy considered together: decision-making foundations for a digital school strategy that is viable in the long term.
Read the storyA regulated self-service solution for complex transactions
Bringing customised hardware, software, security and accessibility together within one integrated system.
Read the storyModernising public-sector IT workplaces reliably
Connecting technical migration, standardised software deployment and business acceptance across several independent public-sector engagements.
Read the storyDevice renewal across a nationwide branch network
Around 21,000 devices replaced during live operations – with steering that actually made decisions.
Read the storySelected references
2023
Application migration & Power Platform – Corporation
Project management: Large number of applications migrated to modern platform. International development team, multiple business units.
2013
Workplace migration – Large enterprise
Project management and packaging. Large number of applications and workstations. Building and leading a packaging team.
From decision to change
Business analysis helps to clarify requirements and decision-making bases. Digital transformation connects these bases with the necessary changes in processes, systems, organisation and collaboration.
Project management leads decided initiatives through implementation. Sparring and enablement support executives and employees in taking on new tasks and ways of working.
Depending on the situation, I can take on individual tasks or combine several of these services.
Are you planning a change or would you like to assess your options?
In a first conversation, we clarify what you are planning and whether I can support you in a meaningful way.
Booking opens at Microsoft Bookings. There you can continue as a guest without signing in. Or email office@hosang-consulting.com.
Often combined with other services
In my experience, many engagements start with one question and grow into adjacent topics. These services are particularly often combined:
Business Analysis
In my experience, digitalisation fails less often because of technology than because of unclear requirements. A clean analysis lays the foundation before systems are built or replaced.
Learn more about Business AnalysisSparring & Enablement
New tools change nothing if people don't come along. Enablement helps the introduced solution to be used day to day.
Learn more about Sparring & Enablement